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LivingRoom

Support

Support for LivingRoom is by e-mail, in English. From the app you can also report a problem or suggest a feature.

Help yourself first

E-mail support

Write to support@livingroomlogistics.com. We answer on business days - Monday to Friday, except US federal and Utah state holidays - and aim to send a first answer within 2 business days. That is our target, not a promise.

Start the subject with Urgent when the app will not start, seems read-only by mistake, or your data looks missing: we look at those first.

Say which version you use (on the app's About page) and what happened. Never send us passwords, your backup password or your recovery code: we will never ask for them.

We give support by e-mail only: there is no phone or chat support.

Report a problem from the app

  1. In the app, click Help › Report a problem... in the menu bar (or Report a problem on the About page).
  2. Write what happened and the steps that make it happen again, and add a screenshot if you like. An Admin can include the support file: the app's version, its settings and the end of its logs, with names, e-mail addresses and secrets removed.
  3. Before anything is sent, the app shows you exactly what the report holds.
  4. Click Send. The app shows the report's number (and e-mails it to you, if you give your address): quote it if you write to us.

No internet connection, or the report cannot be sent? Click Save the report as a file and attach the file to an e-mail to support@livingroomlogistics.com.

Suggest a feature

In the app, click Help › Suggest a feature..., or e-mail us. We read every idea, but cannot promise to build it or say when.

Nothing is sent automatically. The app sends a report or an idea only when you click Send, and its logs stay on your PC.

Bought from a reseller?

Ask your reseller first: your reseller is your first contact for support, and a report from the app goes to them.

Security problems

Found a security weakness in the app, our license server, the Reseller Portal or this website? Write to security@livingroomlogistics.com with what you found and how to reproduce it (the Support and Service Policy, section 12).

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